Ethics Line Operator

  • KPMG
  • Nov 05, 2018
Full time Customer Service

Job Description

  • Handle customer inquiries/complaints via telephone, email or website
  • Document client call enquiry/complaint in relevant call reporting templates
  • Prepare a summary report of complaints made to clients on a monthly basis
  • Prepare and/or update relevant clients files on a timely basis
  • Keep track of and communicate the subscription expiry date tracker to the managers on a monthly basis
  • Perform trend analysis of surveys conducted during whistle blowing awareness sessions
  • Perform trend analysis of complaints received on a quarterly basis
  • Work with the marketing department to prepare new sample awareness posters when required
  • Prepare a weekly catalogue of fraud.
  • Perform research and gather intelligence on whistleblowing happenings around the world

Quality & Risk Management Review:

  • Perform monthly mock QP review on selected and agreed files
  • Follow-up with the relevant team lead/managers to obtain the files to be reviewed
  • Submit monthly reports on files reviewed
  • Document and discuss areas of non-compliance with the relevant managers

Corporate Intelligence:

  • Conduct research on individuals and entities as directed by the relevant manager
  • Conduct research on individuals and entities using information on KPMG subscribed databases
  • Evidence gathering and filing in respect of research conducted above
  • Write a report in Microsoft Word format detailing the results of the research conducted above
  • Make quarterly presentations on learnings from research conducted above
  • Understand and interpret CAC search reports
  • Maintain a record of all CAC searches conducted by KPMG forensic

Experience

  • Relevant work experience

Qualification(s)

  • Minimum of second class lower in any field of study

Knowledge, Skills & Attribute

  • Verbal communication skills
  • Interviewing skills
  • Attention to details
  • Report writing
  • Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage

Salary

Negotiable