To monitor telecommunications services and electronic interaction for any misuse as defined by NCC and MTN policy.
Provide advice and recommendations on information systems strategy, policy management, security and service delivery
Develop tests to challenge existing fraud processes and make recommendations for change.
Identify unknown fraud, conduct behavioural patterning analysis and provide feedback on control development and improvement.
Log all fraud queries and resolutions into the fraud management logbook promptly.
Identify and document requirements, conduct business and technical studies, design, develop, integrate and implement information systems business solutions.
Oversee and coordinate all technical activities, and ensure all transaction and administrative documentation is recorded and available for business use
Perform analytical needs for fraud operations.
Recommend additional tools and methods that could be deployed in combating fraud.
Develop, integrate and implement solutions to identify, quantify and report all identified revenue leakages due to fraudulent activities and information system breaches and glitches.
Following up with Revenue assurance and fraud Management system vendors to maintain the operation of the RA&Fraud system
Monitoring and analysing alarms generated by the fraud management system 24 hours a day and 7days a week.
Client engagement by reviewing URS (User Requirement Specification) with business owners (Customers) to identify, document and assess technical and fraud risks to integrated products software, hardware, Projects and data.
Collect and present appropriate evidence according to documented incident handling procedures to enable fraud prevention and detection.
Provide input and feedback into fraud management reports.
Carry out intelligence and trending analysis on key indicators and performance that have impact on losses through fraud and prepare and present materials on findings.
Develop policies, processes and procedures to identify, control and mitigate all possible risk and security breaches.
Provide advice on information systems strategy, policy, management, security and service delivery
Investigate and resolve subscriber fraud incidents promptly in conformance to documented policies.
Ad hoc task and assist with internal investigations conducted by both Subscriber Fraud unit team and as well as Forensic unit in Business Risk Management.
Engage/participate in development and monitoring of product life cycle to maximize the efficiency, effectiveness and overall quality of products.
Contact customers regarding suspicious activity on their accounts.
Ensure value creation when engaging with Customer.
Assisting with the rollout of the fraud tools.
Contributing to the review of fraud risk assessments, scenario analysis and new product or change initiative assessments.
Detecting fraud, act upon and initiate preventive measures and verify that fraud claim investigations are completed on time and in accordance with set policies and procedures in order to protect the integrity and to fight corruption.
Coordinate with stakeholders to evaluate the current systems and applied processes in order to identify any potential risk, to re-engineer certain controls in order to reduce risk of unauthorized request patterns.
Reporting and provide analyses to support decision making and track market performance.
Performing continual review and update on defined processes of Revenue Assurance and Fraud controls so as to accomplish all objectives in an effective, timely and efficient manner.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Leading ad hoc project work to implement new systems, work processes, technologies and drive adoption of new initiatives.
Providing Auditors (Internal and External) with required data analysis and complies with the audit report recommendations.
Normal MTNN working conditions
May be required to work extended hours
Open plan office
Minimum of 3 years’ experience in an area of specialisation; with experience working with others
Experience working in a medium organization
Experience in Fraud Operational
Detailed investigation experience
Risk evaluation and control implementation work experience
First degree in any related discipline
Fluent in English
BA, BSc, HND or BEd
Knowledge, Skills & Attribute
Current trends in fraud detection
About MTN NIGERIA
MTN Nigeria is part of the MTN Group, Africa's leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt.
MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria.
Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever.
The company's digital microwave transmission backbone, the 3,400 Kilometre Y'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y'elloBahn has significantly helped to enhance call quality on MTN network.
The company subsists on the core brand values of leadership, relationship, integrity, innovation and can-do. It prides itself on its ability to make the impossible possible, connecting people with friends, family and opportunities.
MTN Nigeria also recently expanded its network capacity to include a new numbering range with the prefix 0806, making MTN the first GSM network in Nigeria to have adopted an additional numbering system, having exhausted its initial subscriber numbering range - 0803.
In its resolve to enhance quality customer service, MTN Nigeria has also introduced a self-help toll-free 181 customer-care line through which subscribers can resolve their frequently asked questions free of charge.
MTN's overriding mission is to be a catalyst for Nigeria's economic growth and development, helping to unleash Nigeria's strong developmental potential not only through the provision of world class communications but also through innovative and sustainable corporate social responsibility initiatives.