Manager, Performance Management

  • MTN NIGERIA
  • Aug 08, 2018
Full time Human Resource Management

Job Description

  • To implement Performance Management Processes and policies aligned to MTN’s strategy
  • Support the Shareholder return strategy by developing and implementing HR Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Develop, implement and maintain Performance Management polices in line with the MTN Performance Management Framework, Strategy, programs and policies
  • Support operational transformation across the business and define key performance indicators to measure success at the Enterprise, Divisional and Individual levels.
  • Assist with the implementation and coordination of employee performance management processes and procedures and monitor compliance with related policies.
  • Assist in the implementation of Human Resources recognition scheme across Human Resources Division and the MTN Shine recognition programme across the organisation.
  • Provide general Human Resources performance reports and specific IPF (Integrated Performance Framework) reports.
  • Maintain and update database of performance appraisals and reports at the end of each performance cycle.
  • Provide statistical data on performance appraisals to enable management make informed decisions
  • Ensure compliance with required service level agreements with regard to Reward deliverables.
  • Conduct retention risk and impact analysis by calculating employees’ retention risk score and the impact if lost.
  • Advise, educate and support employees and line managers on matters related to the performance management, policies,
  • Develop communication materials and facilitate workshops, focus groups, etc., to enhance employees’ understanding of performance management, policies, etc.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Condition:

  • Normal MTNN working conditions
  • May be required to work extended hours

Experience

  • Minimum 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in Performance Planning, Monitoring, & Management and General HR

Qualification(s)

  • First degree preferably in the social sciences or any other relevant degree
  • Fluent in English
  • BA, BSc or HND

Knowledge, Skills & Attribute

  • Database Management
  • Performance Management Experience
  • Human Resources Knowledge
  • MS Suites (Excel. PowerPoint, Word, etc
  • Reporting
  • Experience in data analysis, project management, and recognition programmes.

Training:

  • Performance Management
  • Balance Scorecard Methodology
  • Strategy Execution
  • Big Data Analytics

Salary

Negotiable