To implement Performance Management Processes and policies aligned to MTN’s strategy
Support the Shareholder return strategy by developing and implementing HR Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Drive an increase in MTNN’s Net Promoter Score.
Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Develop, implement and maintain Performance Management polices in line with the MTN Performance Management Framework, Strategy, programs and policies
Support operational transformation across the business and define key performance indicators to measure success at the Enterprise, Divisional and Individual levels.
Assist with the implementation and coordination of employee performance management processes and procedures and monitor compliance with related policies.
Assist in the implementation of Human Resources recognition scheme across Human Resources Division and the MTN Shine recognition programme across the organisation.
Provide general Human Resources performance reports and specific IPF (Integrated Performance Framework) reports.
Maintain and update database of performance appraisals and reports at the end of each performance cycle.
Provide statistical data on performance appraisals to enable management make informed decisions
Ensure compliance with required service level agreements with regard to Reward deliverables.
Conduct retention risk and impact analysis by calculating employees’ retention risk score and the impact if lost.
Advise, educate and support employees and line managers on matters related to the performance management, policies,
Develop communication materials and facilitate workshops, focus groups, etc., to enhance employees’ understanding of performance management, policies, etc.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Normal MTNN working conditions
May be required to work extended hours
Minimum 6 years’ experience which includes:
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
Experience working in a medium to large organization
Experience in Performance Planning, Monitoring, & Management and General HR
First degree preferably in the social sciences or any other relevant degree
Fluent in English
BA, BSc or HND
Knowledge, Skills & Attribute
Performance Management Experience
Human Resources Knowledge
MS Suites (Excel. PowerPoint, Word, etc
Experience in data analysis, project management, and recognition programmes.
Balance Scorecard Methodology
Big Data Analytics
About MTN NIGERIA
MTN Nigeria is part of the MTN Group, Africa's leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt.
MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria.
Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever.
The company's digital microwave transmission backbone, the 3,400 Kilometre Y'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y'elloBahn has significantly helped to enhance call quality on MTN network.
The company subsists on the core brand values of leadership, relationship, integrity, innovation and can-do. It prides itself on its ability to make the impossible possible, connecting people with friends, family and opportunities.
MTN Nigeria also recently expanded its network capacity to include a new numbering range with the prefix 0806, making MTN the first GSM network in Nigeria to have adopted an additional numbering system, having exhausted its initial subscriber numbering range - 0803.
In its resolve to enhance quality customer service, MTN Nigeria has also introduced a self-help toll-free 181 customer-care line through which subscribers can resolve their frequently asked questions free of charge.
MTN's overriding mission is to be a catalyst for Nigeria's economic growth and development, helping to unleash Nigeria's strong developmental potential not only through the provision of world class communications but also through innovative and sustainable corporate social responsibility initiatives.