Provide Investment Advice to Clients to meet the client’s desired investment objectives and increase bank’s share of client investment business
Support in the execution of strategic agenda for Investment Advisory with the purpose of maximizing growth, market share & profitability for Investment Services
Support RMs and Sales teams in proffering appropriate solutions to clients investment needs
Identify cross-selling opportunities within Investment products in particular, and Wealth Management products in general
Improve quality & performance of Investment products on offer
Produce profitable solutions to meet the client financial objectives
Contribute strongly to the overall Investment business’ growth and profitability
Understand and effectively communicate the bank’s Investment House views to RMs and Clients
Support the Bank’s agenda to be a strong provider of Wealth Management and Investment solutions.
Ensure that regular portfolio reviews are carried out on clients’ portfolios, and alignment with the bank’s investment house views is achieved always
Be a trusted advisor
Ensure full awareness of all policies and procedures issued in relation to AML, ABC, FATCA, KYC
Ensure awareness of all policies relating to sales processes and operational risk, and ensure compliance by all responsible parties
Ensure understanding and compliance of the Group Code of Conduct
Ensure that clients are duly profiled and risk rated before products are offered
Ensure that clients are only offered products within their risk rating
Ensure the proper treatment of vulnerable persons (age and literacy wise) and their transactions
Embed Here for good and Group’s brand and values in International Corporate, Nigeria Business or Functional policies and procedures.
Build and Manage the department's filing system
Act as Secretary for the Division's meetings
Assist Head of Legal with administrative efficiency in the department
Assist Head of Legal with Personal Policy Implementation
Assist with the collation of competitive Data Analysis
Global Sourcing Liaison Officer
Responsible for Service Quality Initiative in the Department
Co Secretarial support
Working with the CA Manager, to plan and implement an effective internal communications structure within the country
Ensure consistencies of internal messages are aligned to those of Group and Region.
Innovatively drive staff engagement to Country's Bridge Homepage
Ensure country's high profiling within the global network
Review agency communications and provide content direction for Social Media platforms and ensure content is engaging and best suited for target audience
Creatively drive social media content internally for staff engagement
To collate information from the bank’s records and ensure timely submission of regulatory returns to CBN relating to:
Letters of Credit.
Purchase and Sales of Foreign Exchange
Report on foreign trade credit lines to the regulators
Provide reports required for regulatory examination exercises
Support the Reporting Manager in liaison with Local Regulatory authorities
Check the accuracy of all inputs from Trade dept and the branches
Undertake key controls self assessments
To collate information from the bank’s records and ensure timely submission of regulatory returns to CBN
Up load, update and deliver all local Trade returns timely
Under the supervision of the Reporting Manager respond to and resolve all Local Trade Reporting issues
Provide relevant schedules and respond to regulatory audit queries
Be able to automate (end to end) the Trade returns and related reports made to the CBN
Provide monthly reconciliation of FX trade returns and agree same to the banks general ledger
Be up to update on changes in regulatory requirements and document a process review to accommodate such changes.
Ensure utilisation / closure of all the leads provided and provide a resolution
Call all Employee Banking / Personal / Priority / Business clients who have written/phoned the Bank for account closure with an aim to retain.
Identify clients who have been identified as pipeline for attrition & provide a resolution.
Liaise with key stakeholders to ensure that all individual client queries are dealt with promptly.
Explain retention offers & negotiate with the least possible reversal.
Validate record and highlight findings with accurate and complete data capture.
Adhere to Cancellation & Reversal Budgets using the approved retention grid / retention offers.
Adhere to TAT for closure of requests & fund reversals.
Controls and checks to be followed at all times.
Clearly articulate the bank’s service vision and foster positive alignment among team members to continuously improve service experience
Leverage on the offer pallet / pricing grid and negotiate with the client to stay with SCB. Understand the client’s needs and identify opportunities for improvements in services, optimize channel usage, product solutions, utilization and cross sell where possible.
Utilise metrics and the agreed service standards to drive decisions and improve operational service excellence.
Ensure that prospects are clearly communicated to about the bank charges / terms and conditions.
Ensure all legal and compliance guidelines provided by the bank are adhered to.
Ensure Data confidentiality and secrecy norms of the bank are adhered to.
Ensure full awareness of all policies related to mis-selling, TCF etc & comply with the same.
Maintain complete and detailed knowledge of all the assigned products.
Maintain accurate and up to date activity and call records.
Standard Chartered Bank Nigeria – We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group’s people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
Abuja, FCT, Nigeria
The incumbent serves as part of the ISC team that manages the unclassified local area network with encompass network cable management, punching and termination, software and hardware installation.
Branch Operations & Support
Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
Handle the following transactions and provide services according to the laid down procedures and standard of service:
Processing of Local and Telegraphic transfers
Customer Complaint handling
Rate board update
Internal & external reports
Adherence to till limit of N100k and floor limit of N2m
Assist ST/BOM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
Build up good relationship with all internal and external customers.
Make effort to improve personal product knowledge and to acquire multi-products processing skill.
Make effort to improve personal productivity and output level. To achieve established standard.
Understand and follow carefully the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
Ensure timeliness of managing customer’s complaint.